Shipping & Returns

Order and Shipping Confirmation

You will receive an email confirmation once your order has been successfully placed. When receiving your order confirmation please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you. Orders that are returned to us because of address error will not be shipped back until the customer corrects their address and pays for additional shipping costs. Orders can take up to 7 business days (Monday-Friday) to be processed. Shipping costs are by weight. Please note that oversized items will incur a higher shipping cost. All shipping is calculated at time of checkout. We pride ourselves on not making a profit on shipping, however shipping is expensive especially for us small fries.  We thank you for always choosing to shop small businesses and for your understanding of costs!

Shipping for Lighting, Furniture, and Mirrors

If in stock, these items take 2-3 weeks to ship. If not in stock, one of our team members will reach out to you within 2-3 days after you have placed your order. Please reach out to us at hello@katrinaandco.com for the most up to date timeline. Please note that this lead time is subject to change and COVID related delays are possible. 

Stolen Packages

Currently we ship via USPS and UPS. We are not responsible for any items that go missing during transit or are misplaced upon delivery. We can require a signature for receipt of package, if you would like this please ensure that you email hello@katrinaandco.com at the time of your order.  

Cancellation Orders

You can cancel your order up to 24 hours of purchase as long as your order has NOT been processed and dropped off for shipment. 

Exchange/Return & Damages Policy

Returns are available for STORE CREDIT or EXCHANGE ONLY.  Returns/exchanges are accepted within 30 days of delivery date. Items must be returned unopened/unused and in their original packaging. To return an item, follow the directions below:

1. Email hello@katrinaandco.com with your inquiry.

2. If the return is a result of error on our end, we will provide shipping label once customer service has responded to your inquiry. You will then be able to print a pre-paid UPS shipping label. Print the pre-paid shipping label, affix it to your package and take to a UPS station. Any other return labels will not be provided by Katrina & Co.

3. Returns/exchanges will NOT be accepted on any jewelry, skincare/beauty, candles/fragrance, furniture, lighting, mirrors, one of a kind art, or pillows.

4. Returning an item is at your own risk. You must ensure that the item is adequately packaged and, at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for refund.

For items that have been damaged in transit please email hello@katrinaandco.com and include pictures of the damage, and pictures of the shipping box help as well. Once we receive your email, we'll determine next steps.  Emails for damages MUST be received within 10 days of delivery date.  Anything received later than that will not be eligible for exchange or refund.

We accept returns on select items within 30 days of delivery. 

If you would like to use your own return shipping method, please obtain a return authorization number from hello@katrinaandco.com Once obtained, pack and return items in original condition, include the provided form, and send to: 

Katrina & Co. 
c/o Returns Department 
19N 5th Ave 
Wilmington NC 28401 

Our customers are responsible for return shipping charges. Refunds are made to the original method of payment less the original shipping fee and return shipping fee. Shipping fees are non-refundable unless the item received is damaged, defective, or incorrect. Returns that arrive with postage due will be returned to the sender. Please allow 3-5 business days from the date of return receipt for the refund to be issued so that we may process the return and conduct a quality control review. Once a refund has been issued, you will be notified via email.

If you have any further questions, please email  hello@katrinaandco.com

Shipping for Corporations or Events

 

Late Returns

Any item returned after 30 days from order date is not eligible for exchange/store credit.  The only exception is holiday/Christmas order.  Holiday orders will be accepted for exchange through the month of December.

Items Not Eligible for Return/Exchange

Please note that we do not accept returns of art, rugs, furniture, personal hygiene items, lighting, special order, any personalized or custom-made products, final sale merchandise, or products that are specified as non-returnable in its description. 

Processing a Return/Exchange

A store credit or exchange will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for exchange/store credit. Returns/exchanges do not include any shipping or handling charges, except in the case of faulty or damaged items. Your store credit will be issued and emailed upon return approval.  

Sales & Promotions

We have sales and promotions and understand your frustration if purchasing something full price that goes on sale the next day.  Therefore, if purchase happened within 24 hours of a sale going live we will provide you a gift card for the difference.  In store gift cards are not eligible to be used online.  Please note sales and promotions can differ online and in store.

Shipping Address  Katrina & Co. 19N 5TH Ave. Wilmington, NC 28401